{"id":9640,"date":"2023-11-15T15:09:45","date_gmt":"2023-11-15T14:09:45","guid":{"rendered":"https:\/\/about.chunkx.io\/?page_id=9640"},"modified":"2026-03-06T12:41:42","modified_gmt":"2026-03-06T11:41:42","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/about.chunkx.io\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9640\" class=\"elementor elementor-9640 elementor-9639\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7a42671 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"9997\" data-id=\"7a42671\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bae2658\" data-eae-slider=\"4604\" data-id=\"bae2658\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b93e975 elementor-widget elementor-widget-heading\" data-id=\"b93e975\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">General Terms and Conditions chunkx<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32cd0cd elementor-widget elementor-widget-text-editor\" data-id=\"32cd0cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><p>It&#8217;s great that you are interested in how exactly the use of chunkx and chunkx creator is regulated. Before it gets formal, here are what we consider to be the most important points for you:<\/p><ul><li><strong>For users:<br><\/strong>Have you been invited to use chunkx for digital learning content? Great, here are the most important points: We don&#8217;t charge you personally, so don&#8217;t worry about leaving your credit card in your wallet. Please only leave the learning content in chunkx and don&#8217;t get the idea of reselling it. You can find support and instructions on how to delete your account if necessary here: <a href=\"https:\/\/about.chunkx.io\/en\/support\/\">https:\/\/about.chunkx.io\/support<\/a><\/li><li>For customers:<br>Would you like to use chunkx as a microlearning solution to personalize and automate your training processes? Perfect, we look forward to working with you. The GTC below contain many important agreements between us. The most important from our point of view:<ul><li>Only invite users to your chunkx account whom you trust and who handle the content in your chunkx account responsibly.<\/li><li>Your content remains your content, even if we process it with our AI tools. We will not use data that you entrust to us with other customers without your clear consent.   <\/li><li>If you use chunkx to process third-party content, this is only permitted if doing so does not infringe any copyrights. It is your responsibility to ensure that you have the necessary rights. <\/li><li>For AI-based features, a fair use policy (included volume) applies per Named User. The specific monthly and annual limits are set out in Section 3(3) and\/or in the applicable offer. <\/li><li>Any deviations and special arrangements\u2014for example for pilot phases\u2014will be set out in our individual offer to you.<\/li><\/ul><\/li><\/ul><p>Our software and therefore our services are constantly evolving. Please forgive us if the latest developments are not yet fully represented in these GTC. Please let us know if you are missing this! In addition to your personal contact person, you can always contact <a href=\"mailto:info@chunkx.io\">info@chunkx.io<\/a> and we will get back to you shortly.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eab1e32 elementor-widget elementor-widget-heading\" data-id=\"eab1e32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8674c elementor-widget elementor-widget-text-editor\" data-id=\"dc8674c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><div><div><div title=\"Page 1\"><div><div><p>(1) These General Terms and Conditions (&#8220;GTC&#8221;) apply to the use of the software solutions chunkx and chunkx creator (&#8220;chunkx Apps&#8221;) and to all contracts concluded between contractual partners (&#8220;Customer&#8221;) and us, the companies behind chunkx (&#8220;chunkx&#8221;). Depending on our offer, either Chunkx GmbH (formerly JF\/\/digital GmbH), Birkenstr. 23, 40233 D\u00fcsseldorf, HRB 83246 at the D\u00fcsseldorf Local Court, Germany, or Chunkx B.V., High Tech Campus Unit 6a, 5656 AE Eindhoven, the Netherlands, will be your contractual partner.  <\/p><p>Any terms and conditions of the customer that deviate from these Terms shall not apply, unless chunkx expressly agrees to their application in text form.<\/p><p>By using chunkx and the digital learning content provided therein or by registering a personal account, you agree that the provisions of this agreement are binding on you. If you do not wish to accept the terms of this agreement, you may not use the chunkx apps.<\/p><p>(2) The following definitions apply to these GTC:<\/p><p><strong>&#8220;Digital learning content&#8221;<\/strong> means all learning content, learning units, microlearning units and learning opportunities that are posted and available on the chunkx apps and those that will be posted there in the future.<\/p><p><strong>&#8220;Force ma<\/strong>jeure<span style=\"font-weight: bold;\">&#8220;<\/span> means events that could not be averted by chunkx or the customer with due care, such as natural disasters of any kind, fire, traffic accidents, war, sabotage, strikes and \/ or power failures.<\/p><p><strong>\u201echunkx Apps\u201c<\/strong> means the microlearning applications operated by chunkx for hyper-personalized and automated learning, including all features, Digital Learning Content, other content, and front ends. The front ends are continuously expanded and currently include the chunkx app for iOS, Android, and MS Teams, the browser application available at <a href=\"https:\/\/app.chunkx.io\">https:\/\/app.chunkx.io<\/a>, the websites for registering for courses under the domain <a href=\"https:\/\/account.chunkx.de\">https:\/\/account.chunkx.de<\/a>, and the chunkx creator available at <a href=\"https:\/\/creator.chunkx.de\">https:\/\/creator.chunkx.io<\/a>.  <\/p><p><strong>&#8220;Named User License&#8221;<\/strong> means the number of Named Users of the customer agreed under the contract who are entitled to use the services of chunkx, regardless of whether the Named Users have already registered for the use of the services and\/or make use of them<\/p><p><strong>&#8220;Named User&#8221;<\/strong> is a user of chunkx services who has registered by name as a user for the chunkx apps.<\/p><p><strong data-start=\"6988\" data-end=\"7019\">\u201cAI-generated learning unit\u201d<\/strong><span style=\"font-size: medium;\"> is a learning unit generated within the chunkx Apps by chunkx (in particular by using AI) and provided as a standalone learning object (e.g., a microlearning unit including tasks\/feedback) that is assigned to a Named User. Mere viewing, reopening, or replaying of content that has already been generated does not count as a new AI-generated learning unit. <\/span><\/p><p><strong>&#8220;Public content&#8221;<\/strong> means content in the chunkx apps that is not located in the customer&#8217;s account branded according to the customer&#8217;s design, but in an instance provided publicly by chunkx.<\/p><p><strong>&#8220;Party \/ Parties&#8221;<\/strong> means chunkx and \/ or the customer.<\/p><p><strong>&#8220;Confidential Information&#8221;<\/strong> means all information and documents, regardless of the manner of their embodiment or reproduction, including contractual documents, which are made available to one party by the other party and which are not publicly available or the content of which indicates that they should obviously be treated as confidential. Confidential Information includes, in particular, technical, business, and other information, for example information relating to technologies, research and development, products, services, product pricing, customers, etc.<\/p><p><span style=\"font-size: medium;\">(3) To the extent that provisions of these Terms expressly apply to the \u201cCustomer\u201d (in particular Sections 2\u201310 and 12\u201314), they apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) or the respective applicable foreign equivalent.<\/span><\/p><p><span style=\"font-size: medium;\">(4) \u201cNamed Users\u201d\/\u201cUsers\u201d generally act, when using the chunkx Apps, as users within the Customer\u2019s organization. Unless expressly agreed otherwise, they are not contractual partners with respect to remuneration, contract term, and termination. Mandatory consumer protection provisions remain unaffected.  <\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80c73c6 elementor-widget elementor-widget-text-editor\" data-id=\"80c73c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(5) Notice on AI functions: The chunkx Apps use AI-based functionalities in certain parts (e.g., to create and personalize learning content and to respond to user requests). AI-generated content may be inaccurate; the customer and users are expected to appropriately review such content before any external use. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b05d94 elementor-widget elementor-widget-heading\" data-id=\"6b05d94\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Subject Matter of the Contract and Conclusion of the Contract<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55db6e0 elementor-widget elementor-widget-text-editor\" data-id=\"55db6e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>(1) chunkx operates the software-as-a-service solution chunkx Apps and makes it available to its customers.<\/p><p>(2) The subject matter of the contract is the internet-based access to the chunkx Apps in their respective current version, including the implemented functionalities, as well as the use of the content provided by chunkx.<\/p><p>(3) The services include the provision of the necessary storage space for the contractual use of the functions of the chunkx apps as well as the storage of the data generated by the customer and\/or its users on a chunkx server during the term of the contract. The specific scope of services and functions as well as the agreed remuneration model and the number of Named Users are set out in the respective offer from chunkx to the customer. Users activated beyond the scope of the offer will be invoiced quarterly in addition to the agreed remuneration and based on the costs per user defined in the offer.<\/p><p>(4) The services are operated on the basis of a named user model.<\/p><p>(5) Unless otherwise agreed in the offer, the contract of use (with reference to these GTC) is concluded when the offer is signed by both parties (the <strong>&#8220;contract&#8221;)<\/strong>.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0e9a1c elementor-widget elementor-widget-heading\" data-id=\"a0e9a1c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Scope of Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fce18 elementor-widget elementor-widget-menu-anchor\" data-id=\"d5fce18\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fup\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ef9fa elementor-widget elementor-widget-text-editor\" data-id=\"06ef9fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><p>(1) During the contract term, the customer shall receive access to the agreed functions of the chunkx apps, including user administration.<\/p><p>(2) chunkx is entitled to amend the contract, revise the services and expand the scope of functions without significantly restricting the agreed services. chunkx will notify the Customer of any changes to this contract at least four (4) weeks before they take effect, in text form, using the contact details on record. In doing so, chunkx shall inform the customer of the changes and the deadline for objection and draw the customer&#8217;s attention to the consequences of the objection. The objection can be sent by e-mail to the address provided. If the Customer does not object to the change in text form within a period of four (4) weeks from receipt of the change notice, the change shall become part of the contract. If the customer objects, the parties shall mutually agree on a solution. In the event of non-agreement, chunkx is entitled to terminate the contract.<\/p><p data-start=\"0\" data-end=\"285\">(3) Fair Use Policy for AI-based functions (included volume):<br data-start=\"70\" data-end=\"73\">To the extent that the Services enable AI-based creation or use of functionalities, a fair-use allowance (\u201cFair Use Limit\u201d) applies per Named User license, unless otherwise agreed in the offer:<br>a) Adaptive learning units: up to 48 AI-generated learning units per contract month and a total of max. 150 AI-generated learning units per contract year per Named User license.<br data-start=\"465\" data-end=\"468\">In addition, a customer-wide annual allowance (\u201cAccount Limit\u201d) applies for AI-generated adaptive learning units in the amount of 30 \u00d7 the Named User licenses booked in the respective contract year (e.g., 3,000 licenses = 90,000 learning units per contract year). The decisive factor is the total number of licenses booked in the respective contract year; changes in the number of licenses during the year (e.g., add-ons) are taken into account on a pro rata basis, unless otherwise agreed.<br>b) Audio learning mode: up to 60 minutes per contract month and a total of max. 10 hours per contract year.<br>c) AI chat: up to 100 messages per contract month and a total of max. 600 messages per contract year.<br>The usage values logged in the system are decisive for the counting. Unused allowances expire at the end of the respective contract month or contract year; unused allowances do not carry over. Any information on \u201clearning time\u201d (e.g., an average of 5 minutes per learning unit) is for orientation only and does not establish any minimum usage duration or quality.<br>Upon reaching a monthly or annual Fair Use Limit, chunkx is entitled to, for the relevant Named User or\u2014where the Account Limit under (a) applies\u2014for the customer as a whole, until the beginning of the next contract month or contract year, (i) throttle, (ii) temporarily suspend, or (iii) enable the respective AI-based function only after the purchase of additional allowances in accordance with the offer or an agreement in text form. Access to content already generated and other functions of the chunkx Apps that are not affected remains unaffected.<br>chunkx will reasonably inform the customer and\u2014where technically possible\u2014the affected Named User before the respective limit is reached. The Fair Use Limit does not constitute a minimum call-off and does not provide any assurance; statutory or contractual rights to suspend or restrict access (in particular in cases of misuse, legal violations, or security incidents) remain unaffected.            <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf463e elementor-widget elementor-widget-heading\" data-id=\"fdf463e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Availability of the Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c77301b elementor-widget elementor-widget-text-editor\" data-id=\"c77301b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>(1) chunkx shall make the chunkx apps available to the customer for use 24 hours a day, 365 days a year. chunkx guarantees an average availability of the chunkx apps of 99% per calendar year <strong>(&#8220;SLA&#8221;)<\/strong>.<\/p>\n<p>(2) chunkx is entitled to interrupt the chunkx apps for five (5) hours per month for maintenance work if work is to be carried out on its server and\/or other service content that cannot be carried out without interrupting the services. Where possible, chunkx will schedule maintenance windows outside normal working hours. The times of the maintenance windows are not considered times of unavailability within the meaning of Section 4(1) of these GTC.<\/p>\n<p>(3) chunkx is not responsible for internet or network-related downtimes and in particular for downtimes during which the chunkx apps cannot be accessed via the internet due to technical or other problems that are beyond the control of chunkx, such as force majeure, fault of third parties, etc..<\/p>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbb5de0 elementor-widget elementor-widget-heading\" data-id=\"bbb5de0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Rights of the Customer, Conditions of Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33648ce elementor-widget elementor-widget-text-editor\" data-id=\"33648ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><div><div><p>(1) The chunkx apps are protected by copyright and remain the property of chunkx. The customer is not permitted to copy the chunkx apps or parts of the chunkx apps, to grant sublicenses to them, to rent out the chunkx apps, to lend them, to lease them or to pass them on via a network or in any other electronic manner. The customer is prohibited from decompiling, disassembling, reverse engineering or modifying the source code in any way.<\/p><p>(2) The use of the services is technically dependent on the registration of a Named User via e-mail address or MS Teams App for the customer account in chunkx or for one of the customer&#8217;s channels. With the registration of a Named User, the respective license is deemed to have been granted. The customer can only reassign the respective license after deactivating\/removing the Named User.<\/p><p>(3) Modern devices and browsers are required to use the chunkx apps. The current technical access requirements (e.g. with regard to browser or operating system) are described at <a href=\"https:\/\/about.chunkx.io\/en\/support\/\">https:\/\/about.chunkx.io\/support<\/a>.<\/p><p>(4) The customer is entitled to create its own learning content for the chunkx apps via the chunkx creator. The use of this content is exclusively available to the customer&#8217;s Named Users. For the duration of the contract, the customer grants chunkx a non-exclusive right to store the customer&#8217;s own learning content in the chunkx apps for use by the customer and its Named Users, to create data backups, to share them with subcontractors as necessary and to keep them available for retrieval. After the contract expires, chunkx will delete the customer&#8217;s own learning content from the chunkx apps. Content (both text as well as image and audio media) in chunkx may not be illegal, pornographic or glorify violence and may not link to other sites with illegal, pornographic or glorify violence content or embed such sites.<\/p><p>(5) The customer confirms that it is the rights holder of the Digital Learning Media created by it or that it has the right to distribute the content in chunkx. chunkx is entitled to promote Public Content in the chunkx Apps through digital and offline channels, e.g., on social media and in brochures. Both text and graphics, including customer logos used, from content published via the chunkx creator can be used. chunkx reserves the right to hide public content from the app at any time. Accounts may also be blocked and content taken offline if these GTC are breached.<\/p><p>(6)  <span style=\"font-size: medium; font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial;\">To the extent that, within the scope of the Services, chunkx generates content, learning modules, tasks, summaries, or other results (\u201cOutput\u201d)\u2014in particular by using AI\u2014all rights in and to the chunkx platform, the software, the underlying models, prompts, templates, workflows, and other pre-existing materials (\u201cchunkx IP\u201d) shall remain with chunkx. <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\">The Customer is granted, with respect to the Output generated for it, a <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: var( --e-global-typography-text-font-size );\" data-start=\"921\" data-end=\"1006\">non-exclusive, non-transferable, non-sublicensable (simple) license<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\"> to use the Output <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: var( --e-global-typography-text-font-size );\" data-start=\"1033\" data-end=\"1071\">for its own internal business purposes<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\"> including the right to use, reproduce, and make it available within its organization. <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\">The Customer is entitled, <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: var( --e-global-typography-text-font-size );\" data-start=\"1198\" data-end=\"1272\">to a reasonable extent, to export, store, and archive Output.<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\">to the extent this is necessary for internal purposes and for documentation, audit, compliance, or evidentiary requirements. <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\">Any use of the Output <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: var( --e-global-typography-text-font-size );\" data-start=\"1412\" data-end=\"1449\">for the development or training<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\"> of models or systems of the Customer or third parties, as well as any <\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: var( --e-global-typography-text-font-size );\" data-start=\"1512\" data-end=\"1536\">disclosure to third parties<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: medium;\"> outside the Customer\u2019s organization is permitted only with chunkx\u2019s prior consent in text form, except where required by mandatory law or by governmental\/court orders.<\/span><\/p><p>(7) Unless otherwise agreed, the Customer may not provide access to chunkx to third parties (i.e., neither sell, rent, nor lend it) and may not make it accessible to third parties.<\/p><p>(8) The Customer has no right to reproduce or copy Digital Learning Content from third-party providers in the chunkx Apps beyond personal use, to print it, to incorporate it into its own print and\/or online publications, or to distribute it in any way that is not offered by chunkx itself.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db2f613 elementor-widget elementor-widget-heading\" data-id=\"db2f613\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6 Obligations of the Customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3b23a0 elementor-widget elementor-widget-text-editor\" data-id=\"e3b23a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><div><div><p>(1) The customer shall create the necessary conditions for use on the customer side, in particular the system requirements, infrastructure and for the telecommunications connection between the customer and chunkx itself.<\/p><p>(2) The customer is obliged to check his own digital learning content, data and information for viruses or other harmful components before entering them and to use state-of-the-art virus protection programs for this purpose.<\/p><p>(3) The customer must take the necessary precautions to prevent the use of the services by unauthorized persons. To this end, the customer shall, where necessary, instruct its employees to comply with copyright law. The customer shall inform chunkx immediately if there is a suspicion that passwords may have become known to unauthorized persons.<\/p><p>(4) The customer is also responsible for monitoring its personnel and in particular the Named Users. He is obliged to oblige them to comply with the provisions of the contract that apply to them. chunkx supports this by ensuring that the terms and conditions can be viewed and must be accepted by the Named User with each new registration.<\/p><p>(5) The customer shall ensure that the Named Users choose secure passwords for access in order to guarantee appropriate access protection to the accounts. chunkx supports this with password guidelines.<\/p><p>(6) The customer may not circumvent or deactivate security measures set up by chunkx and may not change chunkx content.<\/p><p>(7) The customer may not use the services of chunkx for unlawful purposes.<\/p><p>(8) If the customer becomes aware of disruptions, it must inform chunkx immediately of any disruptions to the services and support chunkx to a reasonable extent in determining the disruption and its causes as well as its elimination.<\/p><p>(9) The Customer undertakes to hold the necessary rights to all digital content uploaded to chunkx for use by AI and grants chunkx the right to process the content provided and to develop learning units, learning plans, answers to users, etc. within chunkx from it<span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial;\"> chunkx has the right to reject content provided by the Customer, e.g., in case of suspected copyright infringement or if the content is assessed as not sufficiently processable. <\/span><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f78640e elementor-widget elementor-widget-heading\" data-id=\"f78640e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Contract Term<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6d354a elementor-widget elementor-widget-text-editor\" data-id=\"c6d354a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><div><div><p><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: var( --e-global-typography-text-font-size );\">(1) Unless otherwise agreed in the offer, the contract start date is the earlier of the following dates:<br data-start=\"661\" data-end=\"664\">(a) the kick-off date, provided that a kick-off has been confirmed between the parties in text form (e.g., by email), or<br data-start=\"788\" data-end=\"791\">(b) the next first (1st) day of the month following signature by both parties.<br data-start=\"875\" data-end=\"878\">Unless otherwise agreed in the offer, the contract has a term of two (2) years (the \u201cContract Term\u201d). <\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial; font-size: var( --e-global-typography-text-font-size );\">(2) After the Contract Term expires, the contract shall automatically renew for one (1) additional year at a time unless either party terminates it by giving twelve (12) weeks\u2019 notice to the end of the respective contract year.<\/span><\/p><p>(3) The right to terminate the contract for good cause remains unaffected. In particular, chunkx is entitled to terminate the contract without notice if the customer fails to make due payments despite a reminder and a grace period or violates the contractual provisions on the use of the chunkx apps and services. In all cases, termination without notice requires that the other party has been warned in text form and requested to remedy the alleged reason for termination without notice within a reasonable period of time.<\/p><p>(4) Upon termination of the contract, the customer is no longer entitled to use the services, including the chunkx apps, or parts thereof.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e924c4e elementor-widget elementor-widget-heading\" data-id=\"e924c4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Naming as Reference Customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6efb20b elementor-widget elementor-widget-text-editor\" data-id=\"6efb20b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>(1) Unless otherwise agreed, chunkx shall be entitled to name the customer as a reference customer in press releases or other digital and analog marketing materials and on the chunkx website.<\/p><p>(2) The information may also include the customer&#8217;s company logo. For this purpose, the customer shall grant chunkx a simple, non-transferable right of use, unlimited in time and space, with regard to the name and trademark rights required for this purpose.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8502e9b elementor-widget elementor-widget-heading\" data-id=\"8502e9b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Remuneration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-055d328 elementor-widget elementor-widget-text-editor\" data-id=\"055d328\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>(1) For the provision of the services, the customer shall pay a service fee in the amount agreed in the contract per Named User license per contract year. \u201cContract year\u201d within the meaning of this Section 9 shall mean each period of twelve (12) months starting with the contract start date pursuant to Section 7(1).<\/p><p>(2) The service fee is independent of usage and is also payable if fewer than the agreed maximum number of Named Users register in accordance with the purchased Named User licenses and\/or if Named Users do not use the service.<\/p><p>(3) The service fee is payable in advance for each contract year in accordance with the contract.<\/p><p>(4) The respective service fee shall be paid within 30 days of receipt of the respective invoice from chunkx by the customer to the business account of chunkx specified in the invoice. All amounts are subject to value added tax at the applicable rate.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb0d27a elementor-widget elementor-widget-heading\" data-id=\"bb0d27a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Liability for Defects, Liability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60b4bd2 elementor-widget elementor-widget-text-editor\" data-id=\"60b4bd2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>(1) chunkx guarantees the functionality and operational readiness of the chunkx apps and services in accordance with the provisions of the contract.<\/p><p>(2) chunkx assumes no liability for the correctness, accuracy, timeliness, reliability and completeness of the Digital Learning Content in the chunkx apps.<\/p><p>(3) chunkx is entitled to immediately block the customer&#8217;s posted content or, in special cases, access to the chunkx apps if there is reasonable suspicion that the content stored by the customer is illegal and\/or violates the rights of third parties. A reasonable suspicion of illegality and \/ or infringement exists in particular if courts, authorities and \/ or other third parties inform chunkx of this. chunkx must inform the customer of the block and the reason for the block immediately. The ban must be lifted as soon as the suspicion is invalidated.<\/p><p>(4) The liability of chunkx for damages, irrespective of the legal grounds, in particular due to impossibility, delay, defective or incorrect delivery, breach of contract, breach of obligations during contract negotiations and tort, shall be limited in accordance with this Section 10, insofar as fault is involved in each case.<\/p><p>(5) chunkx shall not be liable in the event of simple negligence on the part of its executive bodies, legal representatives, employees or other vicarious agents, insofar as this does not involve a breach of material contractual obligations. Essential to the contract are the obligation to provide the services on time, their freedom from defects that impair their functionality or usability more than insignificantly, as well as any obligations to provide advice, protection and care that are intended to enable the customer to use the services in accordance with the contract or to protect the life and limb of the customer&#8217;s personnel or to protect the customer&#8217;s property from significant damage.<\/p><p>(6) Insofar as chunkx is liable for damages on the merits in accordance with Section 10(4), this liability shall be limited to damages which chunkx foresaw as a possible consequence of a breach of contract at the time the contract was concluded or which chunkx should have foreseen if it had exercised due care. Indirect damage and consequential damage resulting from defects in the services are also only eligible for compensation if such damage is typically to be expected when the services are used as intended.<\/p><p>(7) The above exclusions and limitations of liability shall apply to the same extent in favor of the organs, legal representatives, employees and other vicarious agents of chunkx.<\/p><p>(8) chunkx shall not be liable in the event of force majeure. This applies in particular to any failure to meet the availability commitment set out in Section 10(1) and Section 4 of these Terms.<\/p><p>(9) chunkx shall not be liable for the loss of data insofar as the damage is based on the fact that the customer has failed to carry out data backups before transmitting the data and \/ or later &#8211; insofar as this was technically possible &#8211; and thereby ensure that lost data can be restored with reasonable effort.<\/p><p>(10) The foregoing limitations of liability shall not apply to damages that (i) were caused by intent or gross negligence, (ii) result from injury to life, body, or health, (iii) must be compensated under the German Product Liability Act (Produkthaftungsgesetz), or (iv) in the event of a guarantee assumed by chunkx or to the extent that chunkx fraudulently concealed a defect. In addition, any mandatory liability under applicable law shall remain unaffected.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d814a8c elementor-widget elementor-widget-heading\" data-id=\"d814a8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Confidentiality<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5b4252 elementor-widget elementor-widget-text-editor\" data-id=\"a5b4252\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><div><div><p>(1) The parties shall treat as confidential all Confidential Information that one party discloses to the other party under the contract or receives from the other party and shall use it solely for the purpose of providing the service.<\/p><p>(2) The parties shall protect Confidential Information from unauthorized access and treat it with the same care that they apply to their own, equally Confidential Information, but at least the care of a prudent businessman.<\/p><p><span style=\"font-size: medium; font-family: var( --e-global-typography-text-font-family ), OpenSans, Verdana, Helvetica, Arial;\">(3) These confidentiality obligations do not apply to information that<\/span><\/p><span style=\"font-size: medium;\">(a) were already lawfully known to the receiving party before it received them from the disclosing party, or<\/span><br data-start=\"2041\" data-end=\"2044\"><span style=\"font-size: medium;\">(b) were developed independently by the receiving party without reference to Confidential Information, or<\/span><br data-start=\"2157\" data-end=\"2160\"><span style=\"font-size: medium;\">(c) were lawfully obtained by the receiving party from a third party who is not subject to any confidentiality obligation with respect to the use and disclosure of such information, or<\/span><br data-start=\"2320\" data-end=\"2323\"><span style=\"font-size: medium;\">(d) are or become generally known through no fault of the receiving party, or<\/span><br data-start=\"2414\" data-end=\"2417\"><span style=\"font-size: medium;\">(e) were excluded from confidentiality by the disclosing party by a declaration in text form, or<\/span><br data-start=\"2524\" data-end=\"2527\">(f) must be disclosed due to statutory obligations or pursuant to a court or governmental order; in this case, the receiving party shall\u2014where legally permissible\u2014inform the disclosing party in advance in text form and limit the scope of the disclosure to the minimum required.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f30a34 elementor-widget elementor-widget-heading\" data-id=\"0f30a34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. Data Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-131c9d3 elementor-widget elementor-widget-text-editor\" data-id=\"131c9d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>(1) The parties shall comply with the applicable data protection provisions. If the customer requests special reports or data exports by chunkx, the customer shall ensure that it is authorized to process the personal data.<\/p><p>(2) In providing its services, chunkx shall act as a processor for the customer in accordance with the separately agreed Data Processing Agreement.<\/p><p>(3) The privacy policy of chunkx can be found here: <a href=\"https:\/\/about.chunkx.io\/en\/privacy\/\">https:\/\/about.chunkx.io\/en\/privacy<\/a> <\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41793f0 elementor-widget elementor-widget-heading\" data-id=\"41793f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">13. Translation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32f382f elementor-widget elementor-widget-text-editor\" data-id=\"32f382f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><div class=\"elementor-element elementor-element-06d5acc elementor-widget elementor-widget-heading\" data-id=\"06d5acc\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"> <\/div><\/div><div class=\"elementor-element elementor-element-d381f76 elementor-widget elementor-widget-text-editor\" data-id=\"d381f76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>These GTC are written in <a href=\"https:\/\/about.chunkx.io\/en\/general-terms-and-conditions\/\">German<\/a> and <a href=\"https:\/\/about.chunkx.io\/en\/general-terms-and-conditions\/\">English<\/a>. In the event of inconsistencies between these versions, the German version shall prevail.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cfb1f elementor-widget elementor-widget-heading\" data-id=\"19cfb1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">14. Final Provisions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bcad03 elementor-widget elementor-widget-text-editor\" data-id=\"4bcad03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\">\n<div>\n<div>\n<p>(1) These GTC and the agreements made under them are subject to the law of the Federal Republic of Germany or the Netherlands, depending on the contractual partner named in the offer. The exclusive place of jurisdiction is the registered office of chunkx.<\/p>\n<p>(2) There are no verbal agreements regarding the GTC. Amendments or additions to these Terms shall require text form in order to be effective.&nbsp;The same applies to any waiver of this text form requirement. <\/p>\n<p>As of February 2026<\/p>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7b2b16 elementor-widget elementor-widget-spacer\" data-id=\"f7b2b16\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions chunkx It&#8217;s great that you are interested in how exactly the use of chunkx and chunkx creator is regulated. Before it gets formal, here are what we consider to be the most important points for you: For users:Have you been invited to use chunkx for digital learning content? Great, here are &hellip; <a href=\"https:\/\/about.chunkx.io\/en\/general-terms-and-conditions\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;General Terms and Conditions&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9640","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>General Terms and Conditions - chunkx<\/title>\n<meta name=\"description\" content=\"Here you can find our General Terms and Conditions for the chunkx apps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/about.chunkx.io\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions\" \/>\n<meta property=\"og:description\" content=\"Here you can find our General Terms and Conditions for the chunkx apps.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/about.chunkx.io\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"chunkx\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-06T11:41:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/about.chunkx.io\/wp-content\/uploads\/2023\/06\/Preview-links.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"605\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"22 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/about.chunkx.io\\\/en\\\/general-terms-and-conditions\\\/\",\"url\":\"https:\\\/\\\/about.chunkx.io\\\/en\\\/general-terms-and-conditions\\\/\",\"name\":\"General Terms and Conditions - 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